2 years and 45 votes later with no surprise nothing even remotely close to this has been implemented. I know all of you are aware of all the chat bans I receive, yas some are most definitely warranted I can lose my temper, however there are some bans or mutes i have gotten that i have went to the CA that gave me the ban/mute and asked why i received it, Always the same reply, read the rules, you know what you did. ...... You were being disruptive ........ , so i put in a ticket or talk to a head CA and plied my case, but by the time it is overturned the ban is up, so i have lost that time in chat regardless. And nothing gets done with the CA that gave me the ban/mute, other then ..(I will be discussing this with the CA team so it never happens again) Guess what it does happen again and again.
Sometimes I feel like I am being harassed/bullied in this game by players that have been put in positions to help all players. Rather it is a language barrier or lack of concern for others or something else. IDK but I agree wholeheartedly something needs to be implemented in the game to safeguard against these wrongful bans.
*I like the idea of having a separate group of players going over the info and then determining the results........ I think we could use a raffle system since it is already in placed within the game core codes. .... if a CA is challenged...... it is entered into the system... and a code goes out to say 5 random (raffle, online players)(can be compensated with like 25cp) they get to review all the information made available to them , just as a CA would be able to look at all of global chat or any chat that is involved in the ban, but only a few screens shots of it, and the player that entered the challenge states why they feel this is incorrect...... the review team then does not get to discuss within a group they make their own decision based on the info given... maybe there should be three choices. Overruled, Nule, Valid. ......... Based on what the majority vote is from the 5 player review team.. that is the action that gets taken........
I am not going to go into what these actions should be, but i do think that if a CA is found overruled in a challenge from the same player at least 3 times then disciplinary actions should be taken again said CA.

The game is not perfect it, never will be but maybe we can, as a community, find some kind of middle ground.

Been over a year since the last comment, 45 votes for yes here and nothing has been done. CAs are still showing favoritism. This also shows that no matter what the community wants, they don't get it.
Guess Royal should remove the link to feedback/suggestions in Global as it is useless.

I really like Lynnie's view on this and think she is spot on. I think both the CA's and the community would benefit from all of which she said.

I have had a comment deleted, didn't know why but ok. I've received a private message about one of my comments. Understood what the CA told me and I deleted said comment myself.
My biggest problem w/ global is the favoritism. I watch comments get deleted and chat bans handed out and didn't understand why. What was said seemed innocent enough to me. Yet I've sat and watched as certain players bully others (mainly new players) and nothing said or done. Yet let some one else say the exact same thing or something similar and Boom the hammer is lowered. So yes I think this would be a good tool for the game.

Too funny: The Community petitioned hard to get CA actions made public. Chat bans originally were not.

I was a CA on and off for several years. It is not an easy job. I am not an ex CA because "the system works" as was indicated. I didn't always agree with all of the bans or deletes that fellow CAs put out there either, but look at it this way. Chat is going by rapidly. There are rules for game chat written down in the Admin handbook, and we all try our best to monitor the chat so that the rules are followed. One of the problems that I can see is our players and our CAs (also players) come from all over the world. What speech is unacceptable in one country is perfectly normal in other countries. Now, as we all know, it is embarrassing to get deleted, banned and muted. When you are deleted, its right out there in bold letters...DELETED. When you get banned it becomes everyone's business in global, which can be horrifying, and yet the rules say you cannot discuss bans or deletes in global. So if this is true, why advertise when an action is taken publically? That is the part I struggle with..always have. Do we expect that all players know all of the unacceptable words and the countries that have different meanings for those words? I was a CA in another casino game for years. The main function of the CA was to help players, not discipline them. If a player was breaking rules in global, the "CA" simply made them invisible to all others except the CAs. In this mode, you could talk to the player and explain the reason they were silenced, Nobody but the player realized this was happening. If the player continued to argue, the game administrator was notified and made the decision whether to ban the player and for how long. The same person, who was on the payroll, made the call..not the CAs. There was no delete function, but the unacceptable words could be made invisible. The CAs had a help desk that you could come to and ask questions about the game. Since the CAs were told to basically stay out of global except in extreme cases, they were able to give their full focus to the player needing assistance. Currently, the help button in this game is not as visible as the one we had in the other game. When I first played in this game I was shocked at the delete and ban features and how it was broadcasted all over global. If it is nobody's business other than the player, why do we announce the punishment but do not allow people to comment on it> That is just setting players up and often turns into chaos. A newer role of the CA is to entertain the players with CA events. In most game, this is a feature that is already built into the game itself. I think if some of these game features were looked into, then we could enjoy and appreciate our CAs more and they could enjoy our community. It is an awesome, amazing community and I prefer being on this side after being a CA for so long...I am finally getting to know so many of the players ...FINALLY! That's what the game is all about...having fun and making friends. Players...love your player CAs....CAs....enjoy the community.

Been a bit over a month. 31 votes for doing something. Any update from James as to what he is doing?

Yes no different then now. CAs or trolls the same thing

Oh yes !!! let the trolls run the show LMAO

Since there are 30 votes for this, when will it be implemented?

Unfortunately the CAs don't make it safe for others. They chat ban people they don't like and let their friends bully newbies. Not all CAs do this, there are a few good ones, but in general, the CAs do what they want and are not held accountable for their actions.

This is one of the funniest Feedbacks I have seen on here. This has nothing to do with the game it self but a group of players that seem to have a problem with other players that are here to make the chat a safer place for all players.

Actually Shawn, I have never been banned nor have I ever been deleted. So no I am not wrong. In the real world, if I send in a complaint about a volunteer at an organization, I get a reply saying we are looking into it or we have taken action. Here tickets sent to James never get replied too. And if you take an issue to either of the head CA's they say put in a ticket. If I was wrong then there should be a reply to my ticket saying they have looked into the issue and here is why we are not doing anything. If you don't think support needs to reply to any tickets now, why do you think they should with your suggestion?

LETS BE FRIENDS!!!!!!!!

I just wanted to add here that the CA's are trying to uphold rules set by James and are trying their best to implement them but what one person might deem offensive, another won't. Culture, age and other differences mean that the bans won't always be consistent. I think as a community we need to be less offended with getting a ban and giving abuse to fellow players (CA's) when they are just doing their task (not job, as that would mean they were paid and I do not consider citizenship as payment, more just a perk and the bombs they throw are for our benefit, not themselves).
I have seen friends get muted or banned for some things that I didn't think were that bad but on the other hand other players said something similar and got away with it but I think it is due to what I already stated here. We can already take issues up with Head CA and ticket to James if we are not happy with the way things are dealt with so I don't personally see a problem here.
I have played on this platform for nearly 6 years without a ban. I was unfairly muted however early in my adventure here but once I stated to the CA no further action was taken and I've had no issues since.
Also as Cowtoon said, there are so many good things our CA's do for the community that take a lot of time to plan and execute on top of continuing normal play within their respective crews (battles/wars etc) so I consider this quite a big task when also keeping track of chat.

Hello Cowtoon, Actually the CAs get free citizenship and free bombs here and there so they do get paid, not a lot but do get something. But more importantly, in real life, if I volunteer for an organization and that organization receives complaints about me, they would look into it and then most likely tell me not to show up any more. Why? It is their reputation that is being hurt by me volunteering for them and causing issues. At CRPG, if you put in a ticket (which I have done more then once) because a CA over stepped their authority it gets brushed under the table and the CA is aloud to continue. No action taken. There is no email telling me something was done or if it was even looked at. The ticket goes into a black hole. Thus the CA can do pretty much whatever they want, delete chats that are not against any rules, show favoritism to players they like, etc. Why? Cause there is no course for a player to complain that will be heard or that something will be done.

Please remember the CA's are volunteers. They are players like the rest of us. They have to work within the confines of the game and within the business model of the game.

With reference to the contests/events. They run 'regular' events now and events require a lot of their time and effort. There's nothing automatic or built in, for the events they've designed and run. Scores and/or winners aren't captured by the game ... the CA's have to manually capture the screens and then manually enter the results. Give them some levity. They are trying to make this reality more inclusive and interactive.

So why would you post Anonymous? Does it matter there are more ex-CAs then current CAs? Why would we assume that since there are more ex-CAs the system works? Maybe some of the ex-CAs feel the system does not work and that is why they stopped being a CA. I do not know, I have never been a CA. From my own experience, I have not been in global for over a year. Why? I posted a question in global that did not break any of the chat rules, yet a CA decided to delete my post. Did the CA whisper me and tell me why they deleted my post? No. Did the CA PM me as to why they deleted my post? No. Respect is a 2 way street. If a CA respects me, I will do the say. If a CA does not respect me, I won't respect them.

"CA's are volunteering their time to help make CasinoRPG an enjoyable game/community."

This is a misconception. CA's are paid. They receive a free month of citizenship. A good punishment when they "CAS" get it wrong would be to take away said 30 days free citizenship because more times then not I have seen the CA'S get it wrong time after time and they do play favoritism.

There are more Ex-CAs in this game then there is active CAs so the guidelines/system that clearly is in place does work or we all would know about it.

There is no secrets in this game.

As you are not playing the game to long clearly seems that you all have not read the rules yet here is what say which by this ruling you are breaking right now but sure you may all may think you're exempt from some rules.

.

In addition to respecting your fellow players, it is vital that you also respect your Community Ambassadors (CA's). CA's are volunteering their time to help make CasinoRPG an enjoyable game/community. These are fellow players just like yourself, and without their dedication to CasinoRPG's community this game would not be possible. There should be no discussion of specific moderation activities in global chat, please use private chat or e-mail. If you feel a CA has not complied within the guidelines please contact the Head CA, Assistant Head CA or Support and we will look into your issue.

How about all those players that are here for 5 years plus and never got a ban.